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You will find many examples of how various headlines, call to actions etc. can be tested to drive more conversions and how many companies have successfully done so. Maybe you have done it too. However deep inside you know that moving the needle from 3% to 4% is huge but still there are 96% of your visitors/visits that did not convert. I have compiled a list of some of my blog posts that show you how can move the needle further up by taking action on things that are generally not found in tips and tricks books and articles. 5 Things That Could Be Hindering Your Conversions In this post I have listed 5 fundamental things that are part of most of the online forms but could be preventing the visitors from converting. Underline the Clickable Text and Link the Pictures Sometimes you just have to do it without doing testing. Underlining the clickable text and linking the picture to a page are few of those things that really do not require testing. Are Form Validations Invalidating Your Co...

For past few years I have made several predictions about Web Analytics. This year I am going to make only one prediction but will provide five tips for 2012. Prediction This year the push will be towards “Multichannel Analytics”. Integration of various data sources, e.g. email, CRM, social media, call center etc. , with Web Analytics will take center stage. Five Tips for Web Analytics Expand your web analytics to consider other data sources We all know by now that no one channel exists in isolation. Web, email, mobile, social media, catalog, stores, call centers etc. all impact each other. Web is a just one part of the customer’s experience and journey towards purchase. To fully understand customer behavior and optimize your marketing you have to go beyond web analytics and look at data from other channels. Move from “How Many” to “Who” Majority of the web analyst today analyze “How Many” e.g. how many people landed, how many bounced, how many converted etc. “How many” is a great ...

Real-time web analytics provides you a view into what is happening on your site at that very moment. It is really interesting to see where visitors are coming from, what keywords they are searching, what pages they are viewing etc. Though most of the time that’s where it ends i.e. it is interesting but not very valuable. As many web analysts have stated time and again, the value of the analytics comes from the action you take on that data. So, unless you are going to take actions in real time you really don’t need real-time analytics. However, I can understand the temptation to use Real Time Analytics for instant gratification. Side Bar: Recently Google Analytics joined the bandwagon of providing Real-Time analytics. Other notable real time web analytics vendors include Chartbeat, Woopra. As of now, Google analytics only provides a very limited view of real time stats at this point, though I am assuming that it is just the beginning and Google will roll out more stats in its real tim...