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For past few years I have made several predictions about Web Analytics. This year I am going to make only one prediction but will provide five tips for 2012. Prediction This year the push will be towards “Multichannel Analytics”. Integration of various data sources, e.g. email, CRM, social media, call center etc. , with Web Analytics will take center stage. Five Tips for Web Analytics Expand your web analytics to consider other data sources We all know by now that no one channel exists in isolation. Web, email, mobile, social media, catalog, stores, call centers etc. all impact each other. Web is a just one part of the customer’s experience and journey towards purchase. To fully understand customer behavior and optimize your marketing you have to go beyond web analytics and look at data from other channels. Move from “How Many” to “Who” Majority of the web analyst today analyze “How Many” e.g. how many people landed, how many bounced, how many converted etc. “How many” is a great ...

Most people look at click through rates, clicks or visits when analyzing their keywords. Some people will go a step further and look at the conversion rates. If you have a content site with no end conversion you might look at bounce rate to figure out what keywords are working or you might look at the page views/visit or look at some other form of engagement metrics. To look at all the data points you need to do full analysis, which requires you to look at a few reports and maybe use excel to pull all that data together in one view. Google Analytics Motion Charts make it really easy to visualize several data points in one screen. In this post I will show: Step-by-step overview of how motion charts work. An example of how I used Google Analytics motion charts to figure out which keyword to spend money on. Note (I could have got similar information from a few reports in Google Analytics, but motions charts just made it easier and faster). Let’s get started To access motion charts, Clic...